Privacy policy

Glück & Kanja Privacy and Security Policy
Thank you for your interest in our products and services. Our privacy policy is clear: Protecting your data is very important to us. That’s why we have implemented security and privacy regulations that are binding for our company and affiliated companies. We need certain types of information to complete your request. However, we do not collect or save any personal data without your knowledge or prior approval.
Personal data is any information that can be used to determine your identity. This includes information such as your name, e-mail address, mailing address and phone number.
All employees of Glück & Kanja Group and affiliated companies are bound by these terms and conditions.

Here is how we handle information about your visit to our website:
Glück & Kanja Internet Security Policy
You can access and retrieve information from our Web sites without having to enter personal data. We collect personal data only with your knowledge and prior approval. When we collect data, it is voluntary for registration, order and survey purposes using forms or via e-mail.
To process your order, we ask for your name, billing address, delivery address, e-mail address and your payment information, such as credit card data. This allows us to process your order and protects you from fraudulent use of your credit card. In case of problems processing your order, we can contact you using this information. 
In your order record, we store your messages addressed to us, such as e-mail and fax messages, and we also store our messages to you. This information is used to constantly analyze and improve our customer service and for protection against fraud. In due time, this information will be blocked or deleted, as permitted by law.
If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:
1. The Internet domain (for example, “” if you use a private Internet access account, or “” if you connect from a university’s domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website;
2. The type of browser and operating system used to access our site;
3. The date and time you access our site;
4. The pages you visit; and
5. If you linked to our website from another website, the address of that website.
We use this information to help us make our site more useful to visitors — to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.

To the extent that you do provide us with Personal Information, we wish to maintain accurate Personal Information. Should you need to update or correct that Information, you may send updates and corrections about your Personal Information to
We will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable.

Our Web sites contain references (links) to third-party Web sites. Data collected on third-party Web sites are subject to the third-party’s privacy regulations. We are not responsible for complying with the third-party’s privacy regulations, nor are we responsible for handling this data. Customers who make their information accessible to a third party should read the third party’s privacy statement.

”Cookies” are small data files that are temporarily stored in a designated file in your browser. You can decline cookies at any time if your browser allows you do this. Depending on your browser’s settings, you will receive a notification that our server wants to place a cookie with a particular lifespan on your computer. However, we would like to point out that it will be difficult for you to use our order system if you decline functional cookies. Cookies allow you to experience faster and more convenient shopping processes.
The following data will be stored in our cookies: Your session data (session ID, random key), your user name (which can contain personal data), and the language and currency you select. 
Whenever our cookies contain personal data, we expressly inform you and ask for your consent (opt-in) before saving the cookie to your computer.

We have established technologies and security regulations and procedures to protect your personal information that is under our control. We protect this information from unauthorized access, usage, modification, and illegal or accidental loss. Our servers employ a variety of security mechanisms and authorization processes to hamper unauthorized access. 
We save your information on specifically protected servers in Germany. Only a few, specially authorized individuals who deal with technical, commercial or editorial server maintenance are granted access to the servers. All company employees who have access to personal customer data are obligated to handle and use this information in an entirely confidential manner.

Data Sharing
We assure you that we will not share, sell, or rent your personal data to third parties, unless
1. we have your express written consent,
2. we are legally obligated to share this information. This can be necessary for investigations into abuses of our services or for general legal action. In these cases, personal data will be made available to prosecutors and, if needed, to injured third parties. This also applies if the user relationship as been terminated. However, we will only share this information if we are provided with justified and documented indications of an abuse of our services.
Your payment information will be treated as strictly confidential and forwarded neither to third parties uninvolved in payment processing, nor to the vendor, unless we are legally obligated to do so.

Your Consent
By using this Web site, you consent to the terms of our Online Privacy Policy and to our processing of Personal Information for the purposes given above as well as those explained where Glück & Kanja collects Personal Information on the Web. Should the Online Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our web site for a reasonable period of time.
Offenbach, Germany, 6th December 2012